We accept orders online only for delivery to addresses in the countries and territories that are indicated in the delivery address selection menu on the website www.permafrost.club.
If your country or territory is not on the list, please contact customer support to check if other options are available.
Delivery to the European Union is carried out by the parcel delivery service FedEx, UPS, TNT, DPD, DHL, Omniva, which usually takes 3-10 working days and usually includes courier delivery.
Customers will be informed about the expected delivery dates, and customers will also be provided with a tracking number of the shipment after it is sent.
The customer is solely responsible for the accuracy of the delivery address.
If the customer missed the delivery or the delivery of the goods was impossible due to the customer's fault, and the shipment was sent back to the Seller, the contract is considered terminated, and the Seller will refund the buyer the full purchase price of the goods minus the shipping fee charged to the customer and any direct costs associated with the delivery back to the customer's original payment method within 14 days after receiving the shipment back.