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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition as you received it, not worn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

To start a refund, you can contact us at support@permafrost.club . If your refund is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel. Items sent back to us without a prior request for a refund will not be accepted.

You can always contact us for any refund issue at support@permafrost.club .
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the problem and fix it.
Exceptions / Non-refundable items
Certain types of goods are non-refundable, for example, perishable goods (such as food, flowers or plants), custom-made goods (such as special orders or personalized goods) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or doubts about your specific product.

Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase for the new item.
Refunds
We will notify you as soon as we receive and verify your refund and let you know if the refund has been approved or not. If approved, your original payment method will be automatically refunded to you. Please keep in mind that it may also take some time for your bank or credit card company to process and send a refund.
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Ādažu novads, Ādažu pagasts, Baltezers, Cielaviņu iela 17, LV-2164
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